Delivery Method (Hong Kong / Macau / Other countries)

When complete the ordering process, customers can choose their delivery options.

Area                               : Hong Kong

Pick up in store     : Customer can pick up in store after 3 working days

(Mon – Fri, 9:00a.m. to 6:00p.m. except public holidays)

Courier (by hand): The product will be delivered within 3 - 4 working days (prior call will be made for the delivery time)

Delivery charge : $30 (for all per one location) except islands such as Lantau Island, Discovery Bay… etc.

Delivery time          : from 9:00a.m. to 8:00p.m.

Area                      : Macau

Delivery method: Surface Mail by Hong Kong Post

Delivery time          : estimated 5 - 14 working days

 

Area                      : Asian Countries

Delivery method: Surface Mail by Hong Kong Post or air mail by DHL

Delivery time          : Surface mail – estimated 30 working days

Air mail by DHL – estimated 3-4 working days

Both Includes international tracking                             

Area                      : Other Countries

Delivery method: Surface Mail by Hong Kong Post or Air mail by DHL

Delivery time     : Surface mail – estimated 30 – 60 working days

Air mail by DHL – estimated 3 - 6 working days

Both Includes international tracking

Delivery method: Surface mail by Hong Kong Post

                                 Air mail by DHL (at discount price)

Import Tax          : For many international shipments you may be required to pay customs and duties, obtain certain license or apply for registration of your purchased products in your own country to receive delivery of your package. Hong Kong Bible Society will not pay, nor be held responsible, for such costs or arrange for application of import license.

Declaration of Value and Product Description:

Due to International laws, Hong Kong Bible Society states the full value of your order on the shipping label, minus the shipping charge. For International Airmail, we will simply indicate the quantity of all the products you ordered along with the following product description, " Books for Personal Use."

Customs information: Hong Kong Bible Society will not be liable for packages refused or held by customs for delivery: We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

Replacement / Return

1. Customers cannot cancel purchase orders upon receiving purchase confirmation, all fees are non-refundable.

2. Should the delivered products be damaged or expired, please contact our customer service hotline at 852 2368 5147 or email to info@hkbs.org.hk within seven days of receiving the products, any reports after seven days will be dismissed.

3. The original invoice must be present for any replacement / return of products; each item can only be replaced once.

4. Our customer service will contact the customer for arrangement of the time and date for replacement / return, subject to product stock availability.

5. Customer will be responsible to pay the return shipping charges. After HKBS received and checked, our customer service will email to the customer for arrangement of the time and date for replacement.

** Hong Kong Bible Society reserved the rights to make the final decision of acceptance for any replacement / return orders.

LOSS of the products

  1. DHL and local delivery offer a very competitive tracking system in order to minimize the risk of loss.
  2. HKBS will provide the tracking number to the customer as he / she can follow up thru the network.
  3. If there is incorrected mailing address, HKBS will not responsible for the loss and replacement. 

Room 902, Oriental Centre, 67 Chatham Road South, Tsimshatsui, Kowloon, Hong Kong. (852) 2368 5147  (852) 2311 0167  info@hkbs.org.hk